Terms and Conditions - Refund, Cancellation, and Exchange Policy
Please carefully read the following terms and conditions regarding refunds, cancellations, and exchanges for products purchased from FNS Manufacturers. By placing an order, you acknowledge and agree to abide by these policies.
General Terms and Conditions:
All sales are final, and refunds are not applicable.
Order processing begins within 48 hours of placement. Cancellations must be requested within 48 hours after order placement. Please refer to our Refund and Cancellation (R&C) Policy for the cancellation process.
Cancellations are not accepted after the 48-hour window, and refunds will not be issued. However, if a resolvable issue arises, we will provide you with a resolution procedure based on the complexity of the issue. Any approved refunds will be subject to deductions for taxes, foreign exchange rates, and other applicable charges as per our refund policy.
Partial payments are only accepted for orders of 500 pieces or invoice amount exceeding $3000.
We require a 70% advance payment, with the remaining 30% due at the time of delivery.
We are not responsible for any shipping costs charged by the third-party company as they are subject to their own pricing and policies.
During peak seasons, there may be potential delays. Rest assured, we will provide you with advance notice regarding any anticipated delays.
To ensure prompt delivery, we strongly recommend placing orders well in advance of holiday seasons, including Christmas, Easter, Eid, Halloween, and other peak periods when our operations are busiest.
If the selected fabric is of high cost, we will furnish you with an updated price list and a revised quotation.
Should there be project delays surpassing a three-month timeframe, we will send you a revised price reflecting the updated circumstances.
Please note that after three months from the project initiation, refund and compensation requests will no longer be accepted.
Return and Refund Policy:
Refunds are not provided for projects that are already in progress or nearing completion.
All samples are classified as final sales and are not eligible for refunds or store credits.
Raising disputes regarding samples will not result in a refund since samples can be imperfect and design might need a bit of more work to make it perfect, as they serve as representations of the final product. Therefore, samples are not eligible for refunds.
All goods should be checked and retrieved from our store. We are not responsible for any claims made after the delivery of the goods.
If goods are delivered by courier locally, the customer has 3 days to check for any damage or to request an exchange. After 3 days, we will not accept any claims for damage or exchanges.
However, we offer the option of alterations to the sample dress, including modifications in measurements, which can be provided at an additional cost. Please note that the sample order price covers the production of a single sample, and multiple samples are not included. It is important to understand that samples are not intended for repeated testing, and only one sample can be produced per cost.
To initiate an order cancellation, it is mandatory to submit a written request that must be approved by the manufacturer before any cancellation can be processed. This policy is applicable exclusively to projects that have not yet commenced and are still in the discussion phase.
The customer assumes responsibility for returning the merchandise to our facility for exchange purposes.
Defective goods must be returned to us in order to receive a replacement or refund. The customer is responsible for bearing the return shipping costs.
Claims for damaged or defective merchandise should be reported within 3 days of receiving the package, and all items must be returned in their original packaging for an exchange.
Shipping costs, handling costs, embroidery costs, and fabric costs are non-refundable. This includes, but is not limited to, all refused and unacceptable packages.
In the event of a price difference during the merchandise exchange, the customer will be responsible for covering any additional costs incurred. Please contact us to arrange for the hold of your items.
Design Modification Terms and Conditions:
If you wish to make any design changes after the initial sampling process, please send us an email outlining the desired modifications. All requested modifications are subject to review and may result in changes to the initial invoice, if necessary. These modifications will be incorporated into the bulk production process once payment and payment terms have been agreed upon.
Please note that modification instructions will no longer be accepted via WhatsApp Message. All details regarding modifications CAN BE discussed exclusively on our WhatsApp chat. But an email should be sent to our official email to confirm the changes.
Once the sample is sent, you may request a design change only once. Multiple changes are not permitted.
We will initiate work on your project solely upon receiving an email confirming the requested changes.
Terms and Conditions - Retail Refund and Exchange Policy
General Policy:
1.1. This refund and exchange policy applies to all purchases made from FNS Manufacturers.
1.2. By making a purchase, customers agree to the terms and conditions outlined in this policy.
Eligibility for Refund and Exchange:
2.1. To be eligible for a refund or exchange, customers must provide proof of purchase, such as a receipt or order confirmation.
2.2. Refunds and exchanges are only available for products purchased directly from FNS Manufacturers and not from third-party retailers.
Refund Policy:
3.1. We offer refunds for products that are defective, damaged upon receipt, or significantly different from the description on our website.
3.2. Requests for refunds must be made within 3 days of the delivery date.
3.3. Refunds will be issued in the original form of payment or as store credit, at the discretion of FNS LLC, it is decided by the company.
3.4. Shipping and handling charges are non-refundable. All goods should be returned in its original packaging on the expense of the customer.
Exchange Policy:
4.1. We offer exchanges for products that do not fit properly or are the wrong size, subject to availability.
4.2. Requests for exchanges must be made within 14 days of the purchase date.
4.3. The customer is responsible for any price difference if exchanging for a higher-priced item. If exchanging for a lower-priced item, the price difference will be issued as store credit.
4.4. Products for exchange must be unworn, unwashed, and in their original condition with tags attached.
Return Process:
5.1. To initiate a refund or exchange, customers must contact our customer service team at support@fabricnsew.com.
5.2. The customer service team will guide customers through the return process, providing instructions and any necessary forms.
5.3. Customers are responsible for securely packaging and shipping the returned items. We recommend using a trackable shipping method.
5.4. The customer is responsible for any return shipping costs.
Inspection and Approval:
6.1. All returned products will undergo a thorough inspection upon receipt.
6.2. Refunds or exchanges will only be processed if the returned items meet the eligibility criteria specified in sections 3 and 4.
6.3. FNS Manufacturers reserves the right to refuse a refund or exchange if the returned items do not meet the specified criteria or if they show signs of misuse or damage.
Processing Time:
7.1. Refunds and exchanges will be processed within 30 days of receiving the returned items.
7.2. The processing time may vary depending on the volume of returns and exchanges at a given time.
Final Sale Items:
8.1. Certain items may be designated as "final sale" and are non-refundable and non-exchangeable. These items will be clearly marked on our website and during the purchase process.
Changes to the Policy:
9.1. FNS Manufacturing reserves the right to modify or update this refund and exchange policy at any time without prior notice.
9.2. Any changes to the policy will be effective immediately upon posting the updated version on our website.